Martin, David
      Customer expectations: a conceptual model for understanding the expectations continuum / David Martin, Pete Simmons.

KST: 4221
* motivacije
* znanstveni članak

* motivations
* hospitality * hospitality marketing * customer expectations * model development * purchase decisions

1. Simmons, Pete


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 6 (1999), No. 1. - 67-81.

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