Nicholls, J.A.F.
      An exploratory comparison of customer service satisfaction in hospitality-oriented and sports-oriented businesses / J.A.F. Nicholls, G. Ronald Gilbert, Sydney Roslow.

KST: 4221; KST: 434-1
* motivacije * sport
* znanstveni članak

* motivations * sports
* hospitality * customer satisfaction * sports marketing

1. Gilbert, G. Ronald
2. Roslow, Sydney


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 6 (1999), No. 1. - 3-22.

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