Callan, Roger J.
      A preliminary study of the Northern Ireland hotel classification scheme as a reflection of customers' needs / Roger J. Callan, Lisa Shenton.

* znanstveni članak

* classification * grading * hotels * Northern Ireland * quality * service attributes

1. Shenton, Lisa


U: Journal of vacation marketing : an international journal. Vol. 4 (1998), No. 2. - 120-135.

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