Teye, Victor B.
      Product and service delivery satisfaction among North American cruise passengers / Victor B. Teye, Denis Leclerc. - 1998.

KST: 2253-1; KST: 4221; KST: 1051
* kružna putovanja * motivacije * Sjeverna Amerika
* znanstveni članak

* cruising * motivations * North America
* cruise line industry * product * service * satisfaction * service delivery

1. Leclerc, Denis


U: Tourism management : research - policies - practice. Vol. 19 (1998), No. 2. - 153-160.

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