Ross, Glenn F.
      Reception staff and the guest complaint: problem-solving response styles among potential employees / Glenn F. Ross.

Naslov katalogizatora:
* Žalbe gostiju u hotelima

* znanstveni članak

* Australia * complaints * human resource management * problem solving * service quality * tourism

U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 8 (1996), No. 3. - 39-44.

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