Dawes, Jillian
      The waiting experience: towards service quality in the leisure industry / Jillian Dawes, Jennifer Rowley. - 1996.

Naslov katalogizatora:
* Čekanje u repu u odnosu na zadovoljstvo gostiju

* znanstveni članak

* case studies * consumer behaviour * customer satisfaction * customers * queuing * service industries

1. Rowley, Jennifer


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 8 (1996), No. 1. - 16-21.

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