Ross, Glenn F.
      Visitor-directed helping styles, service quality ideals and tourism impact judgments among potential tourist/hospitality industry employees / Glenn F. Ross.

* znanstveni članak

* destination marketing * service quality * social impact * altruism * visitor assistance and non-assistance * human resource managers

U: Journal of vacation marketing : an international journal. Vol. 1 (1995), No. 2. - 154-169.

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