Braunlich, Carl G.
      National Tourist Offices: service quality expectations and performance / Carl G. Braunlich, Alastair M. Morrison, Feng Feng.

* znanstveni članak

* National Tourist Office * service quality * service marketing * service delivery system

1. Morrison, Alastair M.
2. Feng, Feng


U: Journal of vacation marketing : an international journal. Vol. 1 (1995), No. 4. - 323-336.

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