Carter, Richard
      Service Australian style: the good, the bad and the ugly / Richard Carter, Kevin Sharp. - 1996. - 247-253.

Naslov katalogizatora:
* Kvaliteta usluga u Australiji

* referat na skupu

* service encounter * culture

1. Shapr, Kevin


U: It's showtime for tourism: new products, markets and technologies : Twenty-seventh annual conference. June 16-19, 1996, Bally's Las Vegas Hotel, Las Vegas, Nevada. - Lexington : Travel and Tourism Research Association, 1996. - ISSN k97-069. - , 247-253.

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