Gilbert, David C.
      The usefulness of critical incident technique analysis in isolating travel satisfactions / David C. Gilbert, Lisa Morris. - 1995.

* stručni članak

* customer satisfaction * marketing * repertory grid * research * travel

1. Morris, Lisa


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 7 (1995), No. 4. - V-VII.

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