Yasin, Mahmoud M.
      The role of benchmarking in achieving continuous service quality / Mahmoud M. Yasin, Thomas W. Zimmerer. - 1995.

* znanstveni članak

* benchmarking * continuous improvement * customer orientation * operating systems * service quality

1. Zimmerer, Thomas W.


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 7 (1995), No. 4. - 27-32.

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