Engeset, Margit G.
      Managing hotel guest satisfaction: towards a more focused approach / Margit G. Engeset, Morten Heide

KST: 4221
* motivacije
* znanstveni članak

* motivations
* consumer satisfaction * care factors of guest's evaluation * intangible and tangible aspects * management of guest satisfaction

1. Heide, Morten


U: Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 51 (1996), No. 2. - 23-33.

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